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189 Liverpool
Street, Hobart 7000 |
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Ph 03 6231 9993 Fax 03 6231 9994 |
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sales@computertrader.com.au |
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www.computertrader.com.au |
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WARRANTY INFORMATION |
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'COMPUTER TRADER' COMPUTER SYSTEMS |
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COMPUTER TRADER Computer
Systems include a full parts & labour return-to-base hardware warranty -
new systems 12 months, reconditioned systems 3 months. (in addition Parts
Only cover on specified parts may apply - see below) Proof of purchase date must be supplied by the
customer. |
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Warranty extends to any
hardware item or accessory which was purchased as part of the computer
system. Assistance and support for other hardware and software items is
available at prevailing labour rates. |
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Software related warranty
work is limited to reinstating the operating system and other software as
originally supplied. Assistance and support with other software, and/or data
recovery, is available at prevailing labour rates. Computer Trader does not warrant
software (including Microsoft Windows, Internet Explorer, antivirus etc).
Virus and other infections are not covered by warranty. |
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3 STRIKES & OUT POLICY |
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Computer Trader strives to
deliver customer satisfaction. Any undamaged hardware component which fails 3
times during warranty is eligible for replacement by a similar product, or if
preferred, a different model product with appropriate cash adjustment. |
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ON SITE SERVICE |
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Standard Warranty covers
return-to-base labour and parts only. On-site service is available in the
greater Hobart area and may be available elsewhere. Prevailing labour rates
apply, or On Site Hardware Warranty is available at additional cost. |
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HARDWARE ACCESSORIES |
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(PRINTERS, SCANNERS,
SCREENS ETC) |
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Warranty is for the period
of time specified by the manufacturer of the goods, generally 12 months
unless otherwise specified. Proof of purchase date must be supplied by the customer. |
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Manufacturer's
instructions for warranty support must be followed. Certain brands of
accessories (such as Epson and Hewlett Packard) may be taken directly to the
manufacturer's repair agent (such as Professional Computer Maintenance) |
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Warranty extends to repair
or replacement only. Assistance with diagnosis and /or re-installation is
available, prevailing labour rates apply. |
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HARDWARE COMPONENTS (PARTS ONLY) |
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Warranty on parts is for
the period of time specified by the manufacturer of the goods, generally 12
months unlesss otherwise specified. |
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Goods to be replaced under
warranty must be undamaged and proof of purchase MUST be supplied by the
customer. |
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If proof of purchase
cannot be supplied then warranty will be deemed to expire 12 months (or as
appropriate) from the date of the warranty ID sticker. |
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Warranty on parts covers
repair or replacement only - diagnosis, removal and refitting, data recovery
or configuration work is available at prevailing labour rates. |
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SOFTWARE SUPPORT SERVICES |
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Software installation,
user support and/or training services are available at prevailing labour
rates. Please note that such support is separate to hardware warranty. |
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